Questions, bugs, ideas and feedback. Tell us your phone model and app version if something isn’t working.
Data requests: a copy of your data, corrections or anything else about privacy.
Common questions
How do I delete my account?
In the app, go to Profile › Delete my account. This permanently deletes your account and the data stored with it. If you have Kivo+, also cancel the subscription in your app store.
How do I cancel Kivo+?
Subscriptions are managed by Apple or Google. On iPhone: Settings › your name › Subscriptions. On Android: Google Play › Profile › Payments & subscriptions › Subscriptions. You keep Kivo+ until the end of the period you paid for.
I changed phones. Where is my data?
If you linked an email address, sign in with it on the new phone and your data syncs back. Guest data can’t move to another device, so link an email address before you switch.
Can I get a copy of my data?
Yes. Write to privacy@app-kivo.com from the email address linked to your account, or include the account ID shown in the app.
Is Kivo medical advice?
No. Kivo gives estimates and suggestions. Talk to a doctor or registered dietitian before big changes, especially if you have a health condition. See the Terms of Use.