1. Kivo is not medical advice
Kivo gives general nutrition and fitness information, estimates and suggestions. It is not a medical device and does not diagnose, treat or prevent any condition. Calorie targets, macros and training plans are estimates.
Talk to a doctor or a registered dietitian before changing your diet or exercise, especially if you are pregnant or breastfeeding, have a medical condition, take medication, or have or had an eating disorder. Stop exercising and get help if you feel pain, dizziness or shortness of breath. Kivo is for people aged 16 and over.
2. AI suggestions can be wrong
Some features use AI: text, voice and photo logging, and the AI Coach in Kivo+. AI can misunderstand you, misjudge a portion or suggest something that doesn’t suit you. Check what it logs and suggests before relying on it. The Coach only suggests; nothing in your plan changes until you approve it, and you are responsible for the changes you approve.
AI features have daily limits to keep the service fair and affordable, and may pause temporarily when limits are reached.
3. Your account
- You can start as a guest. Guest data lives on your device and in an account only that device can reach; if you lose the device or uninstall without linking an email address, you may not be able to get it back.
- Keep access to your linked email address safe. You are responsible for what happens in your account.
- Give accurate profile information; Kivo’s estimates depend on it.
4. Kivo+ subscriptions
- Kivo is free to use. Kivo+ is an optional paid subscription that unlocks extra features, as shown in the app at the time you buy.
- You buy Kivo+ through the Apple App Store or Google Play. Price, currency, billing period and any free trial are shown before you confirm.
- Subscriptions renew automatically at the end of each period unless you cancel at least 24 hours before it ends. You can cancel anytime in your App Store or Google Play account settings; you keep Kivo+ until the end of the period you paid for. Deleting the app or your Kivo account does not cancel a subscription.
- Refunds are handled by Apple or Google under their rules. This does not limit any rights you have under consumer law where you live.
- We may change Kivo+ prices or features in the future. Price changes are announced through the app store, as its rules require.
5. Acceptable use
Please don’t:
- break the law, or use Kivo to harm yourself or others;
- try to access other people’s data, or probe, overload or attack our systems;
- get around usage limits, for example by creating accounts automatically or scripting the AI features;
- copy, resell or reverse engineer the app or its food catalogue, except where the law allows it;
- use the AI Coach to create content that is illegal, hateful or harassing.
We may limit or suspend accounts that break these rules, after telling you where reasonable.
6. Your content
What you log stays yours. You allow us to store and process it only to run Kivo for you, as described in the Privacy Policy. If you create custom foods, they stay private to your account.
7. Our app
The Kivo app, name, logo and design belong to the developer of Kivo. We give you a personal, non-transferable licence to use the app for your own non-commercial purposes while these terms apply. Some data comes from third parties, such as Open Food Facts for barcode products, under their own licences. App Store and Google Play terms also apply to your download.
8. Changes and availability
We keep improving Kivo, so features may change or be removed. We aim to keep the app available but can’t promise it will always be uninterrupted or error-free. If we change these terms in a way that matters, we will tell you in the app before the change applies. If you don’t agree, you can stop using Kivo and delete your account.
9. Liability
Kivo is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential losses, or for decisions you make based on estimates or AI suggestions. Our total liability to you is limited to the amount you paid for Kivo+ in the 12 months before the claim.
Nothing in these terms limits liability that cannot be limited by law, such as for death or personal injury caused by negligence, fraud, or your mandatory rights as a consumer. [TO CONFIRM: liability wording with a lawyer for the launch markets]
10. Ending the agreement
You can stop at any time: delete your account in the app (Profile › Delete my account) and cancel any subscription in your app store. We may end or suspend your access if you seriously or repeatedly break these terms.
11. Governing law
[TO CONFIRM: governing law and courts]. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you can bring claims in your local courts.
12. Contact
Questions about these terms: hello@app-kivo.com.